Special order items:
ALLOW 3 weeks for delivery. Tropical Essentials will contact you should there
will be a delay above 3 weeks, allowing you to decide if you would like to
change your order. Your credit card will not be not charged until item is shipped.
Oversized shipment:
Oversized items cannot be delivered unless a valid contact telephone number
is provided. This information is provided to the shipper in the event of delivery
difficulties.
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Sales tax:
Sales tax applied in California only.
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Shipping Information:
Orders can only be shipped to STREET addresses - No PO Boxes, APO/FPOs.
Orders are charged a shipping fee consistent with the method of shipment needed
to bring your products to you as quickly and safely as possible. As the number
of items in your order increases, we combine shipping charges to help you get
more for your money. At any time, you can click “shopping cart” to
review current shipping charges for your order before placing it.
Please take the time to inspect your delivery and if there is any damage be
sure to note it on the delivery ticket. If the damage is severe enough to render
the product inoperable or unusable, please refuse the shipment and contact
us immediately at (800) 643-3152.
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Basic delivery time:
Typically most items will be delivered in approximately 1 week. In some instances
weather conditions (i.e. major snowstorm or hurricane, etc) may delay delivery
as will the Christmas rush. Special order items will typically be delivered
in approximately 3 weeks or less. We provide shipping and tracking information
by e-mail.
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International Shipping:
We do not ship to international locations or to APO/FPOs.
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Shipping Damage:
Inspect any received package thoroughly before accepting/signing for it. If
the package appears to have suffered shipping damage, keep the original shipping
carton, promptly contact the shipping company for a damage inspection report
and request that the shipping company return the merchandise. Under these circumstances,
do not return the merchandise yourself. We will assist you with the process.
Any item that is damaged or defective must be reported within 48 hours of
receipt. Once we receive the report, we will replace your item without additional
shipping charges. All damages must be reported within 48 hours of receipt.
Contact us at (800) 643-3152. Damaged items must be returned as instructed
by our Customer Service Representative. DO NOT THROW THE DAMAGED ITEM
AWAY!
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Seasonal Merchandise Return Policy:
Sorry, we cannot accept returns for refund of Halloween costumes, masks, or
décor items postmarked/shipped after October 27th or Christmas ornaments
and décor items postmarked/shipped after December 25th. For seasonal
items returned in new condition before these dates, a refund will be issued,
subject to our 15-day credit refund limit. For seasonal items returned in new
condition after these dates, we will offer you an exchange or a merchandise
credit on a future order.
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Return Policy:
We want you to be satisfied with your purchase. If for any reason you're not
entirely pleased, simply return the item within 15 days of receipt for exchange
(if available) or a refund of the purchase price. Shipping charges cannot be
refunded In the event that you do need to make a return, please call us first
at (800) 643-3152. No credit card refunds will be issued after the 15-day period.
Note: We cannot provide a refund or replace any personalized goods or any
items made specifically to fulfill your order. Videos, DVD, Book and Audio
products may be returned in exchange for the same title only. Some items are
not returnable because of their special status: Lingerie and Intimate Apparel
Goods.
All returns for refund must be made within 15 days of delivery to your address.
In the event that you are unable to return the item within our 15-day refund
window, kindly call us at (800) 643-3152 or by e-mail and we will seek to help
you out.
Items returns after 15 days of receipt up to 30 days of receipt are eligible
for a store credit. Items cannot be returned after 30 days with the exception
of our Christmas extension policy below.
Items given, as a Christmas gift, a Christmas extension (beyond the 30-day
limit) is available for store credit only. This extension applies to purchases
made from October 1 to November 25. Tropical Essentials must issue a Return
Materials Authorization (RMA) before December 31 and the item MUST be postmarked/shipped
back to us within 7 days of the RMA date. Your receipt number MUST be available.
Items being returned cannot be damaged or worn in anyway and must have the
original tags, labels and seals attached. Any item returned to us, which is
not in the original condition as it was sent, will not be eligible to be returned.
We cannot accept any item that has any indication that is has been used.
In the case of jewelry or watches, the item must be returned in its original
box, with all warranties, parts and accessories included to insure full credit. “New
and Unused” means no scratches, marks or blemishes on the item. Fragrances
must be returned unopened in their original cartons.
All items properly returned under this policy are eligible for a refund or
a store credit. If you choose a refund, the full purchase price (excluding
the shipping fee), will be credited to the same form of payment used for the
original purchase.
If the item you are returning is a special offer or “gift with purchase” please
return that item in its original condition, or you may choose to have the cost
of that item subtracted from your original invoice.
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How do I return an item?
NOTE: Use caution when returning jewelry items (gemstones, diamonds or pearls)
via the United States Postal Service. Your shipment may be subject to irradiation,
which can cause damage to jewelry.
1. Repack the item in the original packing materials and box. Important: some
items consist of several parts or pieces. Always return the entire item or
set for a replacement or refund. Items with missing parts or pieces will not
be accepted and returned back to you.
2. Call customer service (800) 643-3152 for a Return Material Authorization
(RMA) number.
3. The item must be returned in new and unused condition to the following
address:
Tropical Essentials
ATTN: Returns Dept.
3136 W. Westhaven Dr.
Anaheim, CA 92804
4. Be certain to write the RMA number on the outside of the package when shipping
back to us.
5. For your protection please ship your return package with a carrier that
will provide you with a tracking number, i.e., United Postal Service (UPS),
Fed Ex Ground or Priority Mail (USPS), etc. SAVE your shipping receipt until
you receive your refund or replacement. Sorry, Tropical Essentials will not
refund the cost of shipping or pay for the cost of shipping for returns. CODs
not accepted! We are not responsible for
any items that do not arrive to us nor items which have been damaged in shipping
to us..
6. Credits to a credit card will be immediately applied upon processing, but
may not appear on your statement for one to two billing cycles. We will notify
you by e-mail when the credit processing starts.
How can I check on a return?
There are two ways you can access information about your return:
Via e-mail to customerservice@tropicalessentials.com
Via phone, speak with a Customer Service Representative trained in online shopping
(800) 643-3152.
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ORDER CANCELLATION:
If you’d like to cancel your order or change an order for any reason,
please e-mail us at customerservice@tropicalessentials.com or call toll-free
(800) 643-3152 and make sure to include your order number, as soon as possible.
We’ll do everything we can to accommodate your request. Please remember
that our order-fulfillment system is designed to get your order shipped as
quickly as possible, which may mean that we cannot change or cancel an order
once it has already been shipped.
However, if your order has been shipped and you are unhappy with it, simply
return the merchandise to us, according to our 15-day Return Policy. We highly
suggest that you return every item properly insured, by a carrier that has
insurance for the value of your purchase, and by a carrier that allows you
to track your package by a tracking number, such as UPS. (Please bear in mind
that FedEx does not insure above $500.00.)
We reserve the right to cancel any order that appears suspect or fraudulent.
All fraudulent transactions will be reported to the proper authorities.
Thank you and if you have any questions please email us at customerservice@tropicalessentials.com.
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